Payment terms of the hotel Tříška

Reservation of stay

Based on the order (electronically, or by email or telephone), the accommodation provider reserves the requested free date for the customer, for a maximum period of 3 days. During this period, it is necessary to pay a deposit (50% of the accommodation price) to the hotel’s account. By paying the deposit, the customer confirms that he has become familiar with the services provided, the price of accommodation and these payment and accommodation conditions, which are an integral part of the contractual relationship between the accommodation provider and the customer. Without paying the deposit, the order cannot be accepted and after the deadline for paying the deposit has expired in vain, the reservation is canceled. After paying the deposit, you will receive a reservation confirmation. If the order is confirmed (after verifying the capacity of the accommodation facility and informing the guest of the final price) by electronic means (confirmed email) or fax, this order is binding for the guest and the Tříška hotel.

Deposit for accommodation or ordered services

a) The hotel will accommodate a guest who has paid an advance payment of 50% of the total price of the stay according to his order. The payment must be made according to the due date stated on the advance invoice that the guest received from the reception in person or by mail (electronically, by letter). The remaining payment of the price for the stay according to the concluded contract is due on the day of arrival, no later than the day of departure.

b) An advance payment is always required.

c) The reservation can only be confirmed after the funds have been credited to the hotel’s account; if the order is made 5 days or less before arrival, it will be confirmed in writing in the usual manner.

d) After receiving the advance payment, the guest will be sent a letter (electronically or in writing by letter) confirming the receipt of the payment with additional information regarding his stay. The confirmation letter serves as a possible proof of the advance payment upon the guest’s arrival. In exceptional cases, when the guest does not receive the confirmation letter on time, the reception does not require it and the guest can be accommodated.

e) At the reception upon arrival, 100% of the deposit for the stay can be paid according to the conclusion of the contract only in the cases specified above.

f) After the end of the stay, the guest will be given a tax document confirming payment for the entire stay. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

Cash payment

Cash payment is made directly at the reception of the Hotel Tříška. After payment, the guest will be given a tax document confirming the payment of all pre-ordered services.

Cashless payment

Payment of the amount by bank transfer (advance payment). The guest instructs his bank to transfer the required amount to the hotel account, which can be found on the advance invoice. After the advance payment is made to the account according to the reception instructions, you will be sent a confirmation of payment.

Cancellation policy

Invoices

In the case of companies, the procedure for ordering services is the same as for individuals; an advance invoice will be issued for a timely sent order with all billing information, company ID, and VAT number, which will be without VAT. Send the order by mail to the hotel address or electronically to info@hotel-triska.com. The invoice will be sent to you after mutual checking (electronically) by mail. The final settlement, tax document will be issued and sent to you after the services have been provided; the date of the taxable performance will be the date of the last service provided. If the customer is in default with the payment of any amount that he is supposed to pay according to the issued invoice, the Tříška hotel is entitled to demand and charge interest in the amount of 0.1% of the invoiced amount for each day of delay. At the same time, this does not affect the hotel’s right to compensation for damage incurred.

Prices for accommodation and ordered services are contractual.

The Czech Trade Inspection Authority, ID: 00020869, with its registered office at Štěpánská 567/15, 120 00 Prague 2, is responsible for out-of-court settlement of consumer disputes for the services we offer. Its website is located at www.coi.cz, while the online dispute resolution platform is located at http://ec.europa.eu/consumers/odr .

These terms and conditions are valid and effective from March 1, 2024.